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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit RPM-I-274 Supress/Silence/Exclude Alerts.

Implement Environment/System Level Exclusions for Alerts. Merged

Many of Liongard's alerts are incredibly useful, until you encounter an edge case. We have many alerts that are applicable to 99% of our clients, but we will have one or two clients in situations where something that is "broken" will always stay "broken."

We're at a loss as to how to handle these situations, often telling our helpdesk to just put the ticket into an unmapped status so it can sit there forever, preventing new tickets from generating.

Say we have a client with only 2008R2 servers. We know the client should upgrade, the client knows they should upgrade, but circumstances prevent the client from doing so. We do not need an alert for their Domain/Forest functional level being unsupported/out of date. We're stuck with either parking the ticket in an unmapped status in manage, disabling/removing the inspector entirely, or performing very convoluted template hijinks.

I've seen a few ideas in the portal for exclusions for specific inspectors. It would be far more useful if Liongard were to implement exclusion options at the environment and system levels so that we can truly fine tune our monitoring to serve all of our client's best needs.

Please consider implementing exclusion options at Environment and System levels.

  • Kevin Cowgur
  • Oct 1 2020
  • Planned
Last Reviewed Date 2020-11-25
  • Dustin Leefers commented
    5 Jan 02:44pm

    This would be a great feature!

  • Scott Elliott commented
    5 Jan 02:01pm

    Exclusions are a fundamental necessity for any type of alerting or monitoring software. This really needs to be implemented and at a priority.