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Allow change of the alert "grace period" so additional alerts create new AutoTask Tickets

Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.

We have many alerts which we want a new ticket on each occurance, and not reopening an existing alert ticket.

Please allow us to adjust and even disable this grace period.

  • Nick Dechnik
  • Aug 17 2020
  • Reviewed - Under Consideration
Actionable Alerts / Change Detections / Platform Integration Improvement
Last Reviewed Date 2021-04-01
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  • Ajit Singh commented
    26 Feb 07:21pm

    Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.


    We have many alerts which we want a new ticket on each occurance, and not reopening an existing alert ticket.


    Please allow us to adjust and even disable this grace period.

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