Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.
We have many alerts which we want a new ticket on each occurrence, and not reopening an existing alert ticket.
Please allow us to adjust and even disable this grace period.
Added by Liongard:
Need to consider setting at a Global/Integration level or Setting at a lower level potentially at the alert template level or the individual inspector level; AND/OR
Add the ability to Enable/Disable Grace Period - if disabled, once an alert is verified as fixed/closed on re-inspection, it is closed for good; if same issue is found later, a new ticket is opened.
|Last Reviewed Date||2022-05-27|