Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.
We have many alerts which we want a new ticket on each occurance, and not reopening an existing alert ticket.
Please allow us to adjust and even disable this grace period.
Last Reviewed Date | 2021-04-01 |
Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.
We have many alerts which we want a new ticket on each occurance, and not reopening an existing alert ticket.
Please allow us to adjust and even disable this grace period.
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