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Can you add a way in Roar Templates to include the CIS Control # in the subject line of the ticket?

Can you add a way in Roar Templates to include the CIS Control # in the subject line of the ticket?

Here’s one for example: Active Directory | User Accounts With Brute Force Attempts | active-directory-TECHDC1.

If we could see the CIS Control # in the title, we could match it to subtypes that we created in ConnectWise Manage. That might make things easier to manage for clients down the road.

  • Guest
  • Jul 7 2020
  • Reviewed - Under Consideration
Last Reviewed Date 2021-03-15
  • Attach files
  • Guest commented
    8 Jul, 2020 06:13pm

    Currently I'm experimenting with Subtypes in CW Manage here: Setup Tables > Service Board List > Subtype List.

    Basic 1-6

    Foundational 7-16

    Organizational 17-20

    I would be awesome if these would auto assign to subtypes and even more awesome if they could auto-asing the Priority colors in the Service board.

    jgeorge@clarityts.com