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Allow Issue and Sub-Issue types from Autotask to be mapped to alerts

It would be nice to be able to classify types of alerts in Autotask based on what type of thing just happened. It will allow more proactive understanding of the types of issues that recur, or occur most often.

Wouldn't be surprised if there was an analogy in ConnectWise as well.

  • Dave Ewall
  • May 27 2020
  • Reviewed - Under Consideration
Last Reviewed Date 2021-03-12
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  • Nick Dechnik commented
    10 Feb 01:38pm

    The ability to set things like work type, issue, sub-issue, basically all things that AutoTask API allows to be set when creating tickets, is critical. Liongard is our only platform with an AutoTask API hook that is lacking in this area.