Roar Enhancement Ideas

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Customize email targe on actionable alerts.

All alerts goign to all email addresses configured in the email integration is problamatic for how we would like to utilize actionable alerts.

In the Actionable Alert temaplate you can select a platform integration, please allow us to select an email address for the alerts to be sent to in the same way.

  • Justin Volden
  • Mar 26 2020
  • Reviewed - Under Consideration
  • Attach files
  • Vaishali Ravi commented
    21 May 10:55pm

    Adam Rusak gave similar feedback on call with AM. Essentially different templates linked to different emails.

  • Justin Volden commented
    3 Apr 12:56pm

    For a client that does not have a PSA platform integration, there are countless use cases to bea ble to send different alerts to different email addresses. I think the number 1 variable should be environment, setting up different email targets per environment, same way you allow mapping an environment to a company in Connectiwse. The second variable would be an actual alert. Allow sending 365 alerts somewhere different then AD. however, my personal use case is tied to the environment/client. This is a huge limitation in utilizing alerts at this time.