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IT Glue - Allow for mapping between Roar systems and existing ITG assets

To enable persistent, automated linking between existing Flexible Assets and FAs landed by Roar.

  • Matt Miller
  • May 29 2019
  • Reviewed - Candidate for Implementing
Last Reviewed Date 2022-03-21
  • Nov 19, 2019

    Admin response

    Hi everyone, we understand further automation in linking data together in our platform integrations is a major ask from our partners and we are currently conducting user research on how to make this a smoother experience. If you have any further feedback please comment away!

  • Attach files
  • Dean Pirera commented
    12 Aug 12:12am

    There are two camps though both probably agree Liongard is a great tool.

    Those who have embraced Liongard and worked with the necessity to push Liongard data into IT Glue Flexible Assets.

    And MSPs like us who have used IT Glue for many years, have spent 100s of hours developing and refining our existing Fixed Assests (FAs) within IT Glue plus several other integrations (RMMs mainly) pushing data perfectly into our FAs but have avoided signing up with Liongard becuase we face doubling up on information. It's just not simple. Reminds me of VHS and BETA all over again...!

    I'm not sure the folks at Liongard get where we are coming from. That's the ONLY reason we haven't signed up to LG even though we keep going back and forth thinking about it for the last 2 years (:. If we had this feature we'd sign in a heartbeat.


  • Guest commented
    14 Jul 03:51pm

    I agree, the ITGlue integration is rather crud and limiting. Many of us use ITGlue to Limit/Filter the irrelevant details out of a tool like this. Being able to create Metric Queries to then Manually Map to ITGlue Flexible Assets and Fields would greatly improve the usefulness of LionGard.


    LionGard already pulls in the Flexable assets from ITGlue including field types on each, through the intigration with ITGlue, I would think that with the use of the mapping page we could add and edit mappings but it just shows what is mapped to what, there is no interface to do any mapping of our own.


    The framework looks to be at least in part be under development.


    The biggest complaint I get from my Support Teams and the Documentation Teams is that relevant information in the LionGard Assets are lost in the Data overload and they end up searching or using another source; remoting into the device itself to find an answer.

    Just being able to apply filters to the Tables Sync'ed with ITGlue would be helpful.

    But, being able to manually map to other flexible assets/fields and correctly map to core assets(configuration, contacts) would make this by far the best automated Documentation tool in existence.


    By 'correctly map' I mean actually importing the details to the configuration asset not "relating or tagging" the asset. Being able to map interfaces from the CISCO inspector for switches and routers would be extremely helpful.

  • Guest commented
    12 Aug, 2021 06:58pm

    Adding my vote to this. Liongard is an amazing tool but it is extremely annoying that it insists on making its own duplicate flexible asset types for everything. All the other tools that API-link to IT Glue (Kaseya, Automate, Auvik, etc) map to the default FATs. The only option with Liongard is create a duplicate parallel set of everything and that kinda defeats the purpose of having an awesome smart tool. Please please please add this.

  • Chris Moller commented
    15 Jan, 2021 03:33pm

    2021 upvote. Add it please, 131 votes, and people don't know what they are missing ... : P

  • andrew stafford commented
    31 Dec, 2020 02:10pm

    This would help us a lot. We have the same item e.g. VMWare esxi host coming in from 2 different places e.g. Auvik and Roar, both with different information on. Its a bit confusing.

  • Jeremy Hodge commented
    21 Mar, 2020 12:02am

    Just to add a bit to this, it would be nice if we could write a query to pull records from the data print and map them to (or create from roar) a flexible asset type - for example - I'd like to be able to, for a watchguard firewall for example, map this to an existing flexible asset that describes the firewall, etc., but then I'd also like to be able to map each rule to a flexible asset as in some cases we want to maintain a list of the active firewall rules and a business case for each of those rules as well. It would be nice basically if we could use something similar to the metrics engine to create these.

  • Josh Weiss commented
    10 Jul, 2019 11:19pm

    please!

  • +122