Liongard Ideas Portal

There are two camps though both probably agree Liongard is a great tool.

Those who have embraced Liongard and worked with the necessity to push Liongard data into IT Glue Flexible Assets.

And MSPs like us who have used IT Glue for many years, have spent 100s of hours developing and refining our existing Fixed Assests (FAs) within IT Glue plus several other integrations (RMMs mainly) pushing data perfectly into our FAs but have avoided signing up with Liongard becuase we face doubling up on information. It's just not simple. Reminds me of VHS and BETA all over again...!

I'm not sure the folks at Liongard get where we are coming from. That's the ONLY reason we haven't signed up to LG even though we keep going back and forth thinking about it for the last 2 years (:. If we had this feature we'd sign in a heartbeat.

I agree, the ITGlue integration is rather crud and limiting. Many of us use ITGlue to Limit/Filter the irrelevant details out of a tool like this. Being able to create Metric Queries to then Manually Map to ITGlue Flexible Assets and Fields would greatly improve the usefulness of LionGard.

LionGard already pulls in the Flexable assets from ITGlue including field types on each, through the intigration with ITGlue, I would think that with the use of the mapping page we could add and edit mappings but it just shows what is mapped to what, there is no interface to do any mapping of our own.

The framework looks to be at least in part be under development.

The biggest complaint I get from my Support Teams and the Documentation Teams is that relevant information in the LionGard Assets are lost in the Data overload and they end up searching or using another source; remoting into the device itself to find an answer.

Just being able to apply filters to the Tables Sync'ed with ITGlue would be helpful.

But, being able to manually map to other flexible assets/fields and correctly map to core assets(configuration, contacts) would make this by far the best automated Documentation tool in existence.

By 'correctly map' I mean actually importing the details to the configuration asset not "relating or tagging" the asset. Being able to map interfaces from the CISCO inspector for switches and routers would be extremely helpful.

Adding my vote to this. Liongard is an amazing tool but it is extremely annoying that it insists on making its own duplicate flexible asset types for everything. All the other tools that API-link to IT Glue (Kaseya, Automate, Auvik, etc) map to the default FATs. The only option with Liongard is create a duplicate parallel set of everything and that kinda defeats the purpose of having an awesome smart tool. Please please please add this.

2021 upvote. Add it please, 131 votes, and people don't know what they are missing ... : P

This would help us a lot. We have the same item e.g. VMWare esxi host coming in from 2 different places e.g. Auvik and Roar, both with different information on. Its a bit confusing.

Just to add a bit to this, it would be nice if we could write a query to pull records from the data print and map them to (or create from roar) a flexible asset type - for example - I'd like to be able to, for a watchguard firewall for example, map this to an existing flexible asset that describes the firewall, etc., but then I'd also like to be able to map each rule to a flexible asset as in some cases we want to maintain a list of the active firewall rules and a business case for each of those rules as well. It would be nice basically if we could use something similar to the metrics engine to create these.

please!