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Track Sonicwall AGSS or CGSS services being turned on of off

We have technicians who turn services off during troubleshooting and don't always get turned back on. Especially when the problem can take days to troubleshoot (intermittent problem).

The technician may turn off Gateway Antivirus or Content Filtering or other related services. If LionGard can track it we cango back through revisions to see what was done.

We would want to know that they were turned off and would want to know to turn them back on, so an optional alert would notify our PSA that they change was done and can be tracked.

Thanks

BTW I put a ticket in to see if this was possible but was told its a good idea and to send it here.

Ticket RSD-3760

  • Guest
  • Sep 27 2019
  • Already exists
Last Reviewed Date 2020-08-03
  • Attach files
  • Chris Resch commented
    19 May, 2021 12:12pm

    Please see https://ideas.liongard.com/ideas/RPM-I-1136 as the follow-up for the global tracking request.

  • Jamie Crawford commented
    28 Apr, 2021 08:58pm

    Completely agree with Carl. Addison you are halfway there. The rest of the data we need is contained in the raw data print. We need the global level settings for the various security services

  • Carl Schneider commented
    28 Apr, 2021 01:05pm

    Per-Zone checking is certainly good, but can this check the Enable/Disable status at the Security Service level? If the GAV service is disabled, it doesn't matter if we have it enabled at the Zone level.

  • Admin
    Addison Caldwell commented
    27 Apr, 2021 03:52pm

    Hello, all!

    This should be possible with the data that Liongard brings back right now, with the right Metrics. Here are some to add to your instance:

    • Sonicwall: Zone's Client Anti-Virus Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(ClientAntiVirus)])])

    • Sonicwall: Zone's App Control Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(AppControl)])])

    • Sonicwall: Zone's SSL Control Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(SslControl)])])

    • Sonicwall: Zone's Anti Spyware Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(AntiSpyware)])])

    • Sonicwall: Zone's SSL VPN Access Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(SslvpnAccess)])])

    • Sonicwall: Zone's Guest Services Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(GuestServices)])])

    • Sonicwall: Zone's Create Group VPN Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(CreateGroupVpn)])])

    • Sonicwall: Zone's Create Interface Trust Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(InterfaceTrust)])])

    • Sonicwall: Zone's Gateway Anti Virus Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(GatewayAntiVirus)])])

    • Sonicwall: Zone's Intrusion Prevention Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(IntrusionPrevention)])])

    • Sonicwall: Zone's Client Content Filtering Status: Zones[].join( ` `, [join(` `, [` `, to_string(name)]), join(` `, [`: `, to_string(ClientContentFiltering)])])

    Let our support team know if you have any questions, or would like a variation of these Metrics to help solve your needs.

    Best,
    Addison Caldwell, Product Analyst