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Bill report configuration items

In the billing report, allow for checking certain Connectwise configuration item types so that the agreement can bill the appropriate counts.

  • Clifton Hamilton
  • Sep 26 2019
  • Future Consideration
Last Reviewed Date 2022-04-04
  • Dec 13, 2019

    Admin response

    Hi everyone, thank you for taking the time to give us feedback on this idea. We want to make sure we're clear on what the use case is across our partner base; if you could provide us feedback on how this new functionality would be used by your team to help us prioritize this idea. As always, we'll be checking back on this idea as the feedback and votes come in!

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  • Clifton Hamilton commented
    13 Dec, 2019 05:19pm

    Hello,

     

    Connectwise Automate (formerly Labtech) can sync the computer count to Connectwise Manage (the PSA). We don't bill on this as that number is far too dynamic and bills that keep changing for a customer is a bad thing. What we do today, which is 100% manual, is have a sync'd, unbilled, 'counter' agreement addon -so that is doesn't show on the bill, that we reference against the actual billed agent count.

     

    Having a way inside of Roar to do this in one place, and especially when they don't match, would be great.