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Add Ability to Change Alert Threshold for Re-Opening Existing Ticket

The current threshold for re-opening a ticket generated by an Alert is hard set to 7 days.


Please add the ability to change this threshold by alert type so that new tickets can be genereated for items that are truely "new" to create an additional ticket instead of reopening a ticket.


For example there are cases where the Active Directory | Change to Privileged Users Alert genereates a ticket but an additional change occurs within the 7 day threshold and re-opens the ticket instead of breaking new.

  • Brandt Freidank
  • Sep 28 2021
  • Reviewed - Under Consideration
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