Liongard Ideas Portal

Submit and upvote ideas to make Liongard better. You get 20 votes so vote wisely. 🙂

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35 Vote

AD/M365 User Mapping to Autotask/Connectwise/KaseyaBMS Contacts and Client Portal

What this would look like: We would configure AD with security groups that correlate to desired client portal permissions level and assign users accordingly. Liongard would discover client portal permissions configured in Autotask (these are eithe...

Created 14 Jan 03:58pm by Jessica Chindemi

Platform Integration Improvement

2 Future Consideration
26 Vote

RocketCyber integration

I'd like to see integration with RocketCyber

Created 20 Nov 07:28pm by Guest

Platform Integration Improvement

2 Future Consideration
1 Vote

Ability to have more then one Manage Ticket Status link to Liongard status

We have mulitple closed statuses, like bundled, cancelled, and so on. It would be nice to have Liongard allow us to have all board status be able to modify the Liongard status if needed. Like Bundled = Closed or Silenced

Created 29 Aug 02:34pm by Bill Krauss

Platform Integration Improvement

0 Future Consideration
43 Vote

Breakdown large "systems" into multiple "assets"

Some system inspectors - like Cisco Meraki, for example - land a single "system" payload that will contain data about many "assets". This enhancement idea is to allow a single inspector like Cisco Meraki land sub-elements termed "assets", so one a...

Created 23 Apr 03:22pm by Matt Miller

Inspector / New Major Feature / Platform Integration Improvement

3 Future Consideration
1 Vote

Have ConnectWise Sync'd Companies Names Auto-Update

I've just gone through a heap of our environments that are mapped with ConnectWise and corrected their name within Liongard to match CW:M. It would be good if this was updated automatically, if the company name changes.

Created 14 Aug 09:46pm by Matt Scutt

Platform Integration Improvement

0 Future Consideration
17 Vote

Connecwise type and subtype integration options

Updating the Connectwise integration to allow the selection of Type and Sub Type when raising tickets. Being able to set the default type and subtype to help better manage tickets within ConnectWise. Could have a top level default, as well as an o...

Created 24 Jul 12:11pm by Austin B [QuoStar]

Platform Integration Improvement

4 Future Consideration
11 Vote

Unify how Hypervisor & Windows PSA configurations reflect Roar Data

As both of these inspectors deal with both physical and software aspects of a server, they each handle the reporting of that information slightly differently when synced as a PSA configuration. Ideally, these would follow the same logical format s...

Created 14 Apr 03:53pm by Travis McMurry

Inspector Data Improvement / Platform Integration Improvement

1 Future Consideration
18 Vote

Add the ability to filter data being pushed to ConnectWise Configurations

When data is pushed from Roar into ConnectWise configs for Active Directory (for example) Roar determines what gets pushed/populated. If we could filter that data to only include certain conditions, we could then bill correctly on that data. The i...

Created 18 Feb 05:37pm by Ty Smith

Platform Integration Improvement

1 Future Consideration
6 Vote

Add Time Entry to ConnectWise Manage Ticket Updates

When Liongard updates tickets, provide the ability for us to specify an amount of time that the Liongard Automation charges against the ticket. This gives the MSA the ability to get "work credit" for the automation we have put in place for the cus...

Created 5 Oct 11:11pm by Bob Hodge

Platform Integration Improvement

0 Future Consideration
12 Vote

ITGlue data sync on change detected.

After initial discovery and sync with IT Glue, only update the asset information if a change has been detected. Daily updates is flooding IT Glue revision history and event logs. The idea of the revision history in IT Glue is for changes to that a...

Created 29 Sep 03:10pm by Austin B [QuoStar]

Platform Integration Improvement

1 Future Consideration