Liongard Ideas Portal

Submit and upvote ideas to make Liongard better. You get 20 votes so vote wisely. 🙂
To learn more about our Ideas Portal, check out our FAQs.
To schedule a feedback session with a member of the Liongard Research Team, click here.
See what we've shipped by clicking here!

2 Vote

Sync Comments from Liongard Alerts to ConnectWise Manage

It would be great to see the comments/history of alerts sync over to ConnectWise manage so those details would be included in tickets.

Created 13 Jan 03:33pm by Niall Thompson

Platform Integration Improvement

1 Needs Review
1 Vote

AD/M365 User Mapping to Autotask/Connectwise/KaseyaBMS Contacts and Client Portal

What this would look like:We would configure AD with security groups that correlate to desired client portal permissions level and assign users accordingly. Liongard would discover client portal permissions configured in Autotask (these are either...

Created 14 Jan 03:58pm by Jessica Chindemi

Platform Integration Improvement

0 Needs Review
131 Vote

IT Glue - Allow for mapping between Roar systems and existing ITG assets

To enable persistent, automated linking between existing Flexible Assets and FAs landed by Roar.

Created 29 May 11:55pm by Matt Miller

New Major Feature / Platform Integration Improvement

4 Reviewed - Candidate for Implementing
73 Vote

IT Glue - Allow renaming of Roar's Flexible Asset types

For example, allow the "Cloud Productivity (auto)" type to be renamed to something user-defined.

Created 1 Jun 06:25pm by Matt Miller

General Usability / Platform Integration Improvement

7 Reviewed - Candidate for Implementing
6 Vote

RocketCyber integration

I'd like to see integration with RocketCyber

Created 20 Nov 07:28pm by Guest

Platform Integration Improvement

0 Reviewed - Under Consideration
9 Vote

ITGlue data sync on change detected.

After initial discovery and sync with IT Glue, only update the asset information if a change has been detected.Daily updates is flooding IT Glue revision history and event logs.The idea of the revision history in IT Glue is for changes to that ass...

Created 29 Sep 03:10pm by Guest

Platform Integration Improvement

1 Reviewed - Under Consideration
37 Vote

Liongard to IT Glue Configurations

It would be nice if Lingard would able to able to push information it finds on servers/workstations to IT Glue Configurations, not just Roar's flex assets.

Created 2 Aug 07:57pm by Nathan Cane

Platform Integration Improvement

7 Reviewed - Candidate for Implementing
11 Vote

Manage Tickets - Choose Ticket Note Destination

Currently, when Manage service tickets from Roar are resolved, the final note appears as a Discussion note. This is problematic as many of our internal processes, including invoicing, leverage resolution notes exclusively.In CW Manage's API, when...

Created 28 Jul 08:12pm by Kevin Cowgur

Platform Integration Improvement

0 Reviewed - Candidate for Implementing
8 Vote

Allow change of the alert "grace period" so additional alerts create new AutoTask Tickets

Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.We have many alerts which we want a new ticket on each occurance, and not reopening an existing alert ticket.Please allow us to adjust and even disable...

Created 17 Aug 03:40pm by Nick Dechnik

Platform Integration Improvement

0 Reviewed - Under Consideration
2 Vote

Include Quick View in Flex Asset Sync

Include one or more Quick View link(s) in the Flex Assets we generate and sync into IT Glue. This would be an Awesome way to provide techs with a quick view into the nice Roar data, and solves some problems with how the flex asset content gets dis...

Created 2 Nov 09:14pm by Steve King

Platform Integration Improvement

0 Reviewed - Under Consideration

Liongard Ideas Portal

Submit and upvote ideas to make Liongard better. You get 20 votes so vote wisely. 🙂
To learn more about our Ideas Portal, check out our FAQs.
To schedule a feedback session with a member of the Liongard Research Team, click here.
See what we've shipped by clicking here!

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Sync Comments from Liongard Alerts to ConnectWise Manage

AD/M365 User Mapping to Autotask/Connectwise/KaseyaBMS Contacts and Client Portal

IT Glue - Allow for mapping between Roar systems and existing ITG assets

IT Glue - Allow renaming of Roar's Flexible Asset types

RocketCyber integration

ITGlue data sync on change detected.

Liongard to IT Glue Configurations

Manage Tickets - Choose Ticket Note Destination

Allow change of the alert "grace period" so additional alerts create new AutoTask Tickets

Include Quick View in Flex Asset Sync

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Sync Comments from Liongard Alerts to ConnectWise Manage

AD/M365 User Mapping to Autotask/Connectwise/KaseyaBMS Contacts and Client Portal

IT Glue - Allow for mapping between Roar systems and existing ITG assets

IT Glue - Allow renaming of Roar's Flexible Asset types

RocketCyber integration

ITGlue data sync on change detected.

Liongard to IT Glue Configurations

Manage Tickets - Choose Ticket Note Destination

Allow change of the alert "grace period" so additional alerts create new AutoTask Tickets

Include Quick View in Flex Asset Sync