Liongard Ideas Portal

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6 Vote

AutoTask Integration - Allow multiple AutoTask accounts to be mapped to a single Roar environment

This would be useful in the case of single companies having additional accounts for different locations, subsidiaries, etc.

Created 5 Aug 03:33pm by Cole Mujadzic

Platform Integration Improvement

0 Reviewed - Under Consideration
5 Vote

Provide Inspector System Tables as DataSet Tables that can be Queried in BrightGauge!

Provide Inspector System Tables as DataSet Tables that can be Queried in BrightGauge! The data, as presented by the default metrics in the drill-down gauges in BrightGauge would not want to be seen by MSP Customers. Exporting as CSV helps a bit, ...

Created 12 Jun 02:21pm by Tony Spulak

Platform Integration Improvement / Metrics

0 Reviewed - Under Consideration
5 Vote

IT Glue - Allow for ordering of the Flexible Assets fields

I don't want to just exclude fields, but put certain fields at the bottom.

Created 27 Jul 07:39pm by Vincent Tran

Platform Integration Improvement

2 Reviewed - Under Consideration
4 Vote

Re-opened Alert tickets should have a fresh summary of what is not compliant

When a ticket is re-opened in ConnectWise, Lionguard fails to indicated the new count associated with the metric. For example, we have a metric for office365 to tell us about unused licensing. The ticket was re-opened indicating the issue has not ...

Created 26 Jan 04:57pm by Todd Metivier

Platform Integration Improvement / Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
4 Vote

new Autotask Documentation & tagging features

with their 2020.3 release, Autotask has introduced documentation and tagging features, and with their upcoming December release, they will release an API for these features. We would like Roar to utilize this documentation platform as an alternate...

Created 29 Oct 12:42am by Guest

Platform Integration Improvement

1 Reviewed - Under Consideration
4 Vote

Bill report configuration items

In the billing report, allow for checking certain Connectwise configuration item types so that the agreement can bill the appropriate counts.

Created 26 Sep 08:51pm by Clifton Hamilton

Platform Integration Improvement / Billing Review

1 Reviewed - Under Consideration
4 Vote

IT Glue - Multi-tenancy for IT Glue integration

Allow Roar to sync particular Environments to one IT Glue instance and other Environments to another.

Created 29 May 10:44pm by Matt Miller

Platform Integration Improvement

0 Reviewed - Under Consideration
3 Vote

Add 'Change Detection' Column Data to the Brightgauge "Detections" Dataset

Right now the "Detections" dataset that is in Brightgauge has all the data about the various changes that are detected across inspectors, but does NOT have the actual change data. This may have been a restriction due to formatting or perhaps the d...

Created 28 Jan 10:00pm by Jared Miller

Platform Integration Improvement

0 Reviewed - Under Consideration
3 Vote

Customizing what inspectors are returned into IT Glue as Flexible Assets

This concern came up as the new NinjaRMM Inspector became available in beta. Since NinjaRMM operates on a parent/child relationship, the data is able to be mapped back to their respective organizations while Addigy does not have the same capabilit...

Created 8 Oct 04:09pm by Emily Pearson

Platform Integration Improvement

0 Reviewed - Under Consideration
3 Vote

Allow for mapping multiple Connectwise statuses

We have multiple statuses in Connectwise which indicate a ticket has been closed. One close status notifies the client of the ticket being closed and the other doesn't. Currently Roar only allows for a one to one mapping of a "Roar Status" to a "C...

Created 2 Oct 06:33pm by Seth Heitzmann

Platform Integration Improvement

0 Reviewed - Under Consideration