Liongard Ideas Portal

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49 Vote

Allow change of the alert "grace period" so additional alerts create new Tickets

Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets. We have many alerts which we want a new ticket on each occurrence, and not reopening an existing alert ticket. Please allow us to adjust and even disa...

Created 17 Aug 03:40pm by Nick Dechnik

Actionable Alerts / Change Detections / Platform Integration Improvement

7 Reviewed - Candidate for Implementing
2 Vote

Alert multi select action - Add to Template

'Silence' is the only option on the multi-select Actions drop down currently. Please include 'Add to Template' as an action here so we can add from this view.

Created 28 Jun 07:56pm by Steve King

Actionable Alerts / Change Detections / UI

1 Reviewed - Candidate for Implementing
1 Vote

Add rule priority to template selection

When looking at all rules in Admin:Actionable Alerts:Rules under the conditions column you can see the Priority of the rule. When you attempt to add rules to the templates you can see all the rule names and if they are enabled but you're unable to...

Created 2 Aug 04:09pm by Austin Unger

Actionable Alerts / Change Detections

0 Reviewed - Candidate for Implementing