Liongard Ideas Portal

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17 Vote

Allow change of the alert "grace period" so additional alerts create new AutoTask Tickets

Right now there is a hard coded "Grace Period" of 7 days on alerts that create AutoTask tickets.We have many alerts which we want a new ticket on each occurance, and not reopening an existing alert ticket.Please allow us to adjust and even disable...

Created 17 Aug 03:40pm by Nick Dechnik

Actionable Alerts / Change Detections / Platform Integration Improvement

3 Reviewed - Under Consideration
7 Vote

Add Ability to Change Alert Threshold for Re-Opening Existing Ticket

The current threshold for re-opening a ticket generated by an Alert is hard set to 7 days. Please add the ability to change this threshold by alert type so that new tickets can be genereated for items that are truely "new" to create an additional ...

Created 28 Sep 04:13pm by Brandt Freidank

Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
7 Vote

Alerting Via Webhook

Alerts via Webhook, that could be used to trigger automations in say Zapier, Microsoft Flow, or even an custom script

Created 22 Nov 12:46am by Steven Peterson

Actionable Alerts / Change Detections

2 Reviewed - Under Consideration
7 Vote

Actionable Alerts - Allow selectively pushing a ticket to the PSA

For an alert that is showing in Roar, allow a Roar user to pick a particular alert that is worthy of a ticket in the PSA and push ticket just for that single alert.

Created 1 Jun 02:05am by Matt Miller

Platform Integrations / Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
5 Vote

Brute Force Attack Notifications - 24 Hour Time Frame

With the ability to report on Brute Force Attacks through the Actionable Alerts, it would be beneficial to search on a previous 24 hour basis. This would allow notifications of only the attacks recently seen. The ticket can be resolved and only ...

Created 15 Apr 11:46am by Guest

Actionable Alerts / Change Detections

1 Reviewed - Under Consideration
5 Vote

Allow alert rules to exclude certain users/groups/etc.

For an actionable alert rule that, for example, watches a group of users and checks for stale passwords, allow for exclusions based on username."Exclude the username 'mspadmin' from detection on all alert rules"

Created 1 Jun 01:40am by Matt Miller

Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
4 Vote

Enable Roar to consume "alerts" from other systems and route tickets

Systems like Office 365, Webroot, Sophos Central, and many more have a native concept of an "alert". Extend Roar so that it can consume those alerts and use Roar's alerting capabilities to track and route those alerts to PSA tickets on a configura...

Created 1 Jun 12:47am by Matt Miller

New Platform Integration / New Major Feature / Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
3 Vote

Create Score/Rating for Actionable Alerts

The ability for a default and ability for the MSP to change a score/rating of actionable alerts so that inside reporting an MSP could run a report indicating alerts rated 10 or alerts rated 5+, etc.This also has value as the reports funcionality i...

Created 5 Mar 02:48pm by Scott Davis

Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
3 Vote

More details with Alerts

Example: User Accounts with Brute Force Attempts: Guest, Bad Login Attempts:260Would like more details where these attempts is coming from like ip address where these attempts are made. Where is this data getting pulling from.

Created 8 Feb 04:44pm by Guest

Actionable Alerts / Change Detections

0 Reviewed - Under Consideration
3 Vote

Can you add a way in Roar Templates to include the CIS Control # in the subject line of the ticket?

Can you add a way in Roar Templates to include the CIS Control # in the subject line of the ticket? Here’s one for example: Active Directory | User Accounts With Brute Force Attempts | active-directory-TECHDC1. If we could see the CIS Control # i...

Created 7 Jul 04:24pm by Guest

Actionable Alerts / Change Detections

1 Reviewed - Under Consideration